We hope you will enjoy your experience with us but if you have any complaints about our Services, you can raise this with our Customer Services Team who will assist you.
Raising a Complaint/Dispute
If you have a complaint/dispute about our services, please contact our Customer Services Team as soon as possible. You can reach them via the Message Us function on our website or by emailing [email protected]
Escalation Process
If you're not satisfied with the initial response to your complaint, you can request to escalate your complaint as follows:
Step 2: Contact our Complaints Management Department at [email protected] providing information about the matter you have raised.
Step 3: If you're still dissatisfied, your can request for this matter to be reviewed by Senior Management at the previous email address. This will be reviewed and a final response will be provided.
Please ensure you have completed steps 1 and 2 before progressing to step 3.
If you are not in agreement with our final response, and your complaint relates to our compliance with our licensing conditions you will then need to contact Alberta iGaming Corporation.To do this, request a referral number from us first.
Resolution Timeframe
We will provide an acknowledgment to your complaint within 24 hours and we aim to resolve all complaints within 90 days. If we reach a final position or cannot resolve the matter within this time, we will issue a final letter explaining your next steps.