Keeping your account verified helps us provide a safe, fair and secure betting experience.

Why we ask for verification

From time to time, we may need to verify a few details on your account.

This helps us protect you and make sure all activity on your account is genuine and responsible.

Verification can happen at different stages, but if we ever need anything from you, we’ll guide you through the process and make it as simple as possible.

Important: Your documents and personal details are always handled securely and kept strictly confidential.

What documents do I need for verification?

The documents we request depend on your country of residence and the type of verification required.

In most cases, this includes proof of identity, proof of address, or both.

ID and Proof of address

All documents submitted must meet the following requirements:

Must be valid, unaltered, and unredacted.
Must be current and not expired.
Must be issued by a reliable and independent source, such as a federal, provincial, territorial, or municipal government, Crown corporation, federally regulated financial institution, or utility provider.
Electronic scanned copies of documents are accepted.
Screenshots cannot be accepted.
Please upload clear images of the original document.
Documents used to verify identity and address must originate from different and independent sources.

Document Type	Examples
Proof of Identity Must be government-issued photo identification. Identification documents issued by a foreign government are accepted if they are equivalent to a Canadian identification document.	Passport Driver's Licence (front and back) National ID Card (front and back) NEXUS Card Global Entry Card Permanent Resident Card Canadian Citizenship Card (issued prior to 2012) Secure Certificate of Indian Status Provincial Services Card Provincial or Territorial ID Card (excluding health cards) Government-issued photo identification document from a foreign country that is equivalent to a Canadian identification document
Proof of Address Must show your full name and residential address as registered on your account. Unless otherwise stated, documents must be issued within the last 3 months.	Bank statement (first page only, showing name and address) Bank Statement - Monzo (Digital Banks) PDF form Credit Card Statements Benefit letters or statements Utility bill Landline / Internet Bill Mobile phone bill TV Licence Letter from a Bank Letter from Electoral Register Letter from a Government Department Government-issued photo identification document showing address (if not used as Proof of Identity) Canada Pension Plan (CPP) statement Property tax assessment issued by a municipality Provincially issued vehicle registration Medicare letters Insurance documents Registered investment account statements (RRSP, TFSA or RRIF) Student transcript or school documentation containing a unique reference number Tax agency documents Mortgage / Loan account statement

Important: Customers in Alberta must be over 18 to operate an account with us.

Using a driving licence as proof of address

If you hold a valid driving licence, you can use it as proof of address (only if dated within 3 months).

If you use your driving licence for address verification, you’ll need to provide a different document for identity/age verification (for example, a passport).

How long does verification take?

Once your documents are uploaded, we review them as quickly as possible.

Typical timeframes

Most standard checks: within 24 hours
Additional checks: up to 72 hours

Important: Review times can vary depending on document type, image quality and whether extra checks are required.

What happens next?

We’ll email you as soon as verification is complete.
If we need more information, we’ll email you with clear next steps.

What happens if we can’t verify your account?

If we don’t receive the required details (or the document isn’t clear), your account may stay restricted while we complete the checks.

When an account is restricted, you won’t be able to:

Deposit
Withdraw
Place bets or wagers using bonus or real funds

Your account will remain restricted until we’ve verified both:

your identity, and
your proof of address

Timeframes and restrictions

Restrictions may apply until verification is completed

Note: These timeframes are indicative and may vary in some cases.

I have changed my name. What can I do?

If you have changed your name, please contact us so we can update your account details. To support this request, we may ask you to provide one of the following documents:

A marriage certificate or
A change of name deed (deed poll)

Once received and reviewed, we’ll update your account accordingly.

Alternative documents that may be requested

We may occasionally need to request documents while you hold an account with us.

We don’t always require all documents, and in some cases, none at all.

If information is needed, we’ll contact you by email.

Documents	Description
Income Verification	In some circumstances, we may request evidence of income. Three payslips dated within the last 6 months For self‑employed customers, a completed tax return
Salary and Occupation Declaration	Customers may be asked to provide their salary and occupation via an online form. This can be completed at any time by visiting the Safer Gambling Portal, selecting Affordability Measures, and entering the required information.
Payment Method Verification	A screenshot, photo, or scan of a bank statement showing: your name address, and recent deposit(s) to your gaming account All required details must be visible on the same image or page.