We want gambling to be enjoyable and accessible while remaining safe.
If at any point it stops feeling that way, we offer a range of Safer Gambling tools to help you stay in control, take a break, or access additional support.
Our goal is to give you the information you need to make informed choices and select the tools that feel right for you.
Important: If you would like to learn how to activate these options, please go to our Safer Gambling article, where you will find a step‑by‑step guide.
Safer gambling tools options
You can find all the available Safer Gambling tools below.
Tool | What it does | Duration / options | Key conditions |
Allows you to set a Deposit Limit, a Net Deposit Limit, or both | Daily, weekly, monthly or no limit | Reductions apply immediately. Increases require a 24-hour cooling-off period. If both limits are set, the lowest limit will prevail. | |
Sets the maximum amount you can lose within a chosen period | Daily, weekly or monthly | You can remove it in the Loss Limit tool section | |
Shows how long you’ve been playing | Custom time intervals | Up to 2 hours and cannot be removed | |
Restricts access to Casino or Sports | Until you request removal | Applied per account at the customer’s request | |
Short break from gambling | 24 hours – 90 days | Cannot be cancelled once activated | |
Long‑term account restriction | 6 months – 5 years | Irreversible during the set period | |
Removes the option to cancel withdrawals from your account | Until you request removal | Re-activation only takes effect once all pending withdrawals have been processed, followed by a 24-hour cooling-off period |
Deposit Limits and Net Deposit Limits
What are Deposit Limits and Net Deposit Limits?
Deposit Limits and Net Deposit Limits are simple and effective tools that can help you stay in control of your gambling.
You can set a Deposit Limit, a Net Deposit Limit, or both within the Safer Gambling Portal.
If you set both, the lowest limit will prevail.
Limit | How it is calculated |
Deposit Limit | The total amount deposited into your account. |
Net Deposit Limit | The total amount deposited into your account, less any withdrawals. |
Available timeframes
You can set either limit on a:
Daily basis: 00:00 UTC to 00:00 UTC
Weekly basis: Monday 00:00 UTC to the following Monday at 00:00 UTC
Monthly basis: The first day of the month at 00:00 UTC to the first day of the following month at 00:00 UTC
No Limit
How your limits are calculated
Deposit Limit →Deposit Limits are calculated using your total deposits.
Net Deposit Limit →Net Deposit Limits use a net calculation method:
Your remaining limit decreases when you make a deposit.
Your remaining limit increases when you make a withdrawal.
Net Deposit Limit example
Net Deposit Limit set: CA$100
Deposit CA$50: Your remaining limit becomes CA$50.
Withdraw CA$100: Your remaining limit becomes CA$150.
Important
Any limit you set will apply across all accounts that you may have with us on all brands we operate.
These limits do not apply separately to individual payment methods.
Changing your limits
Action | What happens | Important notes |
Reduce your limit | The change takes effect immediately. | You can do this at any time. |
Increase your limit | A 24-hour cooling-off period applies. The increase only takes effect after you confirm the change. | You must wait 24 hours and confirm before the new limit is applied. |
Important
When you increase a limit, you must wait for the 24-hour cooling-off period to end and confirm the change before the new limit is applied.
Loss Limits
Loss limits help you stay in control of your gambling by allowing you to set a maximum amount you are willing to lose on your BetVictor account within a chosen time period.
How Loss Limits Work
You can set a loss limit for:
Daily (00:00 UTC to 00:00 UTC the next day)
Weekly (Monday 00:00 UTC to the following Monday 00:00 UTC)
Monthly (1st of the month 00:00 UTC to the 1st of the next month 00:00 UTC)
Changing Your Limits
Reducing your limit: applied immediately
Increasing your limit: takes 24 hours to activate.
Important: Loss limits apply to your entire account, not to individual games, products, or bet types.
Understanding the differences between Time Out, Self-Exclusion, and Account Closure
Not sure which option is right for you?
All three options help you manage your account, but they serve different purposes:
Time Out and Self‑Exclusion allow you to take a break from gambling for a set period, depending on how long you need.
Account Closure simply closes your account and stops access, but it does not apply any gambling restrictions.
Take a look at the table below, which outlines the key differences between each option:
Feature | Time Out | Self-exclusion | Account closure |
Purpose | Short break | Long‑term restriction | Account closure (no restriction) |
Duration | 24 hours – 90 days | 6 months, 1 year, 2 years, or 5 years | Indefinite (you can reopen at any time) |
Account access | No access during the period | Fully restricted | Closed until you choose to reopen |
Marketing stopped | Yes | Yes | Yes |
Can be cancelled | No | No | Yes, at your request |
Reopening | Automatic at the end | Customer‑led once eligible | Yes, at your request |
Important: Everyone’s situation is different.
If you’d like more information about taking a break, you can learn more about both our Time‑Out and Self‑Exclusion tools by clicking the links below.
Note: if you would like to close your account go to the Safer Gambling Portal → Account Closure/Self-Exclusion.
Additional protection tools
These tools offer extra ways to help you stay in control and can be used alongside safer gambling features.
Tool | What it helps with | Important information |
Provides tools, information, and access to gambling treatment centres and support for people experiencing gambling-related harm |
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Offers practical tips, education, and support to help people gamble responsibly and recognize risky gambling behaviour |
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