What is Safer Gambling?
At BetVictor, we want gambling to stay fun, safe, and under your control.
We’re committed to supporting responsible play and making sure help is always available when you need it.
Here’s what that means for you:
You have access to tools designed to protect your wellbeing.
Gambling should be fun and never affect other areas of your life.
If gambling starts feeling less enjoyable, you’re not alone.
Our support team is available 24/7 to assist you.
Important: Our dedicated support team is available 24/7 and ready to help:
Reach out via Message us or email.
Get confidential support and guidance whenever you need it.
Want to stay in control of your play? Click here to explore our safer gambling tools or visit our safer gambling site for more detailed information.
How are staff trained?
Our customer‑facing teams are trained in safer gambling and receive regular updates, so support is always available when you need it.
Self‑exclusion requests are treated as a priority and handled as quickly as possible.
We’re here to help with any questions and may occasionally check in to make sure you’re comfortable with your play. In some situations, we may step in to support responsible gambling in line with our Terms and Conditions.
Problem Gambling Checklist
If you are unsure whether you should have a gaming account, please use the following checklist to help make your decision:
• Do you stay away from work or studying to gamble?
• Do you gamble to escape from boredom or unhappiness?
• When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
• Do you gamble until all your money is lost?
• Have you ever lied to cover up the amount of money or time you have spent gambling?
• Have you ever lied, borrowed or stolen to maintain betting habits?
• Are you reluctant to spend gambling money on anything else?
• Have you lost interest in your family, friends or hobbies?
• After losing, do you feel you must try and win back your losses as soon as possible?
The more "yes" answers you have given to these questions, the more likely you are to have a serious gambling problem.
If you have any doubts whether you are in a position to take responsibility for a gaming account please follow this link and exclude yourself to alert us to close your account.
Extra support & help
If you need extra support or want to take a break from gambling, the following options are available.
How it can help:
Find tools, information, and access to gambling treatment centres and support services for people experiencing problems with gambling.
How it can help:
Practical tips, education, and support resources to help people gamble responsibly and recognize risky behaviour.
How it can help:
Allows you to voluntarily exclude yourself from Alberta casinos, racing entertainment centres and regulated iGaming platforms, helping you take a break from gambling.
FAQs about Safer Gambling
I self‑excluded. Can I re‑open my account?
During self‑exclusion
What happens | Details |
Account access | Your account cannot be reopened until your self‑exclusion period ends. |
Available periods | 6 months, 1 year, 2 years, or 5 years |
After self‑exclusion ends
What you need to do | Details |
Reopening eligibility | Once your self-exclusion period has ended, you may be eligible to reopen your account. |
Next steps | Follow the reopening instructions shown in your account or contact Customer Support if you need assistance. |
What happens if I am underage?
You must be 18 or over to gamble with BetVictor.
Underage gambling | Key information |
Age verification | If we cannot confirm your age, your account will be suspended and we might request ID documents |
If someone is under 18 | The account will be closed immediately and any winnings forfeited. |
Protecting minors | Keep login details secure and consider parental control software if children use your device. |
How do I block all gambling sites on my phone or computer?
You can block access to gambling websites using specialist software or device‑level controls.
These options can help reduce temptation and support safer gambling across one or more devices.
There are two main types of blocking software:
Gambling‑specific software – blocks access to online gambling websites only.
General website blocking software – blocks a wider range of websites and is often used for parental controls.
Commonly used tools include:
Can I block gambling sites using my router or browser?
Yes! If you have access to your network or browser settings, you can block gambling websites without installing additional software.
Option | How it works |
Router‑level blocking |
|
Help from your internet provider (ISP) |
|
Browser blocking |
|
Important: These options can sometimes be bypassed. They work best when combined with other safer gambling tools.
How do I turn off gambling adverts on social media?
You can reduce or hide gambling‑related adverts by adjusting settings on social media platforms and your device.
Ways to reduce adverts include:
Blocking or muting BetVictor’s social media accounts.
Hiding or reporting ads when they appear.
Updating ad preferences to limit gambling‑related content.
You can also reduce personalised advertising by adjusting your device or Google ad settings, which limits ads based on browsing activity.