If you run into a problem when depositing or withdrawing funds using Interac, this guide covers the most common issues and how to resolve them.
Quick reference
Issue | What to do |
Deposit failed | Use Card, Apple Pay or Google Pay instead |
Bank does not support Interac / Auto Deposit | Deposit by card, or contact Customer Service for a manual bank transfer |
Withdrawal failed | Contact Customer Service for a manual bank transfer option |
Bank account cannot be verified | Contact Customer Service for help completing verification |
Withdrawal pending more than 24 hours | Contact Customer Service to check the status |
Minimum or maximum withdrawal limit exceeded | Limits are set by your bank; contact your bank directly |
Gigadat unavailable | Deposits: use the backup provider. Withdrawals: wait until Gigadat is back online |
Funds not received or transaction rejected | Contact Customer Service to investigate |
Email or phone number incorrect | Contact Customer Service to update your details |
Deposit issues
My deposit has failed
If your Interac deposit fails, you can use an alternative deposit method such as card, Apple Pay or Google Pay.
Here is what to do step by step:
My bank does not support Interac or Auto Deposit
If you are unable to deposit using Interac, you can deposit by card instead. If you need a manual bank transfer option, Message Us.
Withdrawal issues
My withdrawal has failed, is delayed, or my bank account cannot be verified
Message Us with your reference number. We will investigate, help complete verification, or provide a manual bank transfer option if needed.
My withdrawal has been pending for more than 24 hours
Message Us so they can check the status of your withdrawal.
I have exceeded the minimum or maximum withdrawal limit
Deposit and withdrawal limits on Interac are set by your bank, not by us. Contact your bank for further assistance.
I have not received my funds, or my bank has rejected the transaction
Message Us so we can investigate.
General issues
Gigadat is unavailable
For deposits, a backup provider is available so you can continue depositing as normal. For withdrawals, you will need to wait until Gigadat is back online.
My email address or phone number is incorrect
Message Us to have this updated.
Contacting support
You can Message Us via chat. Have the following ready to help resolve your issue faster:
Your account details
A description of the issue
Any relevant reference numbers or screenshots